Common questions
Frequently asked questions
Everything else you might want to know about how our pricing and policies work.
Can I see pricing without an account?
Yes — our public list price is visible to all visitors. This gives you an idea of our price range, but the actual price you pay as an approved trade account is significantly lower. Contractor accounts save 20% off the list price you see, Distributor accounts save 28%, and VIP accounts save 34%. Apply for a trade account to see your exact pricing.
What tier do I start at when I'm approved?
All new accounts start at Contractor pricing — 20% off list. The only exception is verified regional distributors and supply houses, which may be approved at Distributor pricing if they provide trade references. We do not assign Distributor or VIP pricing based on claimed volume alone — it is earned through actual purchase history, verified every 90 days.
How does the 90-day review work exactly?
Every quarter we review every active account's total purchases over the previous 90 days. If your spend crosses the $7,500 threshold you are automatically upgraded to Distributor pricing. If it crosses $20,000 you are upgraded to VIP. You receive an email notification when your tier changes. You do not need to contact us or request an upgrade — it happens automatically.
Can my pricing tier be downgraded?
Downgrades are handled on a case-by-case basis and are not automatic. If your purchase volume drops significantly we will contact you directly before making any change to your tier. We understand that project volume can be seasonal — we consider the full relationship, not just a single slow quarter.
Does freight prepaid apply on top of my tier discount?
Yes — your tier discount, freight policy, and volume discounts are all separate and additive. A Contractor account placing a $5,000 order gets its 20% tier discount on every product price, freight prepaid, and a 3% volume discount applied to the subtotal at checkout. A VIP account placing the same $5,000 order gets their 34% tier discount on every product price, freight prepaid, and the 3% volume discount. Everything stacks. Nothing conflicts.
What happens if my order is below $500?
The checkout button is disabled and you will see a message telling you exactly how much more you need to add to reach the $500 minimum. The minimum applies to your order subtotal before freight. Adding more cases of the same product, or combining different product categories (e.g. boxes + spacers), is the fastest way to reach the minimum. Our cart progress bar shows you in real time how close you are.
Is freight prepaid for LTL pallet orders too?
Yes — the $3,000 freight prepaid policy applies to all shipment types including LTL pallet and truck freight. We arrange the carrier and freight class for oversized orders. For very large orders or project-specific quantities that exceed standard pallet configurations, contact us to arrange a custom freight quote before placing your order.
Can I order broken cases or individual units?
No. All products are sold in standard case quantities only — the quantity selector on each product page increments by case size. This is consistent with how our supplier sells to us and how professional electrical wholesale distribution works. Selling by the case keeps your per-unit cost at its lowest and ensures you are getting properly packaged, undamaged product.
What payment methods do you accept?
All orders are paid in full at checkout. We accept all major credit cards, debit cards, and ACH bank transfer. Wire transfer is available for large orders of $10,000 or more — contact us to arrange before placing your order.