Refund policy
RMA Number Required for All Returns
Contact us at orders@belle-electric.com before shipping anything back. We respond within 1 business day with an RMA number or guidance. Returns shipped without a pre-authorized RMA number will be refused at delivery and returned to sender at the customer's expense.
1. Damaged Shipments
Product damaged during transit — carrier's responsibility
1. At Delivery
Do NOT refuse the shipment. Refusing a damaged delivery creates complications with the freight claim and delays your resolution. Accept the delivery, note any visible damage on the carrier's delivery receipt before the driver leaves, and photograph all damage immediately — pallet wrap, outer cases, and damaged product.
2. Contact Us
Email orders@belle-electric.com within 5 business days of delivery with your order number and photos of all damage. Claims reported after 5 business days may not qualify for carrier reimbursement.
No RMA required
3. Resolution
We will ship a replacement or issue a full credit — your choice. You keep the damaged product. No return shipment required. No cost to you.
No restocking fee
2. Wrong Item Received
You received a different product than what you ordered
1. Contact Us
Email orders@belle-electric.com within 10 business days of delivery. Include your order number, the BE part number you received, the BE part number you ordered, and photos of the product label and packing slip.
2. RMA & Return
We will issue an RMA number and arrange return freight pickup at our expense. Do not ship anything back without an RMA number. Write the RMA number on all packages.
3. Resolution
Correct product ships immediately or we issue a full credit. No restocking fee applies when the error is ours.
No restocking fee
3. Returns — Ordered Wrong / No Longer Needed
Customer-initiated returns — conditions and restocking fee apply
1. Request RMA
Email orders@belle-electric.com within 15 days of delivery. Include your order number, BE part number, quantity being returned, and reason for return. We will respond within 1 business day.
RMA required
2. Conditions
All of the following must be met for a return to be approved:
- Product in original unopened manufacturer case packaging
- No signs of installation, use, or field handling
- No damage to or missing manufacturer packaging
- Return requested within 15 days of delivery date
- Full cases only — no partial case quantities
3. Shipping
You are responsible for all return freight costs. Use a trackable carrier. Write your RMA number clearly on the outside of all return packages. You are responsible for the product until it arrives at our facility in acceptable condition.
4. Restocking Fee
A 20% restocking fee applies to all approved customer returns. If Belle Electric paid outbound freight on your original order, that freight cost will also be deducted. Refunds are processed within 5 business days of receiving product in acceptable condition, applied to your original payment method.
20% restocking fee
4. Non-Returnable Items
These cannot be returned under any circumstances
- PVC cement, primers, glue, or any chemical products
- Product showing signs of installation or use
- Opened cases or partial case quantities
- Returns requested more than 15 days after delivery
- Damaged or missing original manufacturer packaging
- Special order items
Policy Summary at a Glance
Use this table to quickly find what applies to your situation.
| Situation | Notify us within | Return freight | Restocking fee | RMA required |
|---|---|---|---|---|
| Damaged in transit | 5 business days | No return needed | None | No |
| Wrong item received | 10 business days | We arrange pickup | None | Yes |
| Customer error return | 15 days | Customer pays | 20% | Yes |
| Non-returnable item | N/A | Not accepted | N/A | N/A |
Questions About a Return or Claim?
Email orders@belle-electric.com — we respond within 1 business day.
Mon – Fri, 9am – 5pm Eastern Time.